Questions & Support
We currently offer one product: the El Palo Alto Candle. All orders are placed through this website using secure checkout. You’ll receive an order confirmation email as soon as your purchase goes through.
Right now, we’re focused on Palo Alto and nearby areas. Orders placed before 6pm are usually delivered the same day. Orders placed after 6pm are usually delivered the next day.
Trim the wick to approximately ¼” before each burn. Do not burn for more than 4 hours at a time. Keep the candle away from drafts, children and pets. Stop burning when about ½” of wax remains.
If your candle arrives damaged or there’s a problem with your order, email us with your order number and a photo and we will make it right.